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Shipping & Returns

Our Shipping policy

You can trust that your order will be quickly processed and safely delivered. We make every attempt to ship within 48 hours.  Standard shipping is approximately 5 – 10 business days. If you’d like to know the estimated shipping time before you place your order, call 800-325-2511 or email info@carenotes.com.

Orders requiring more than one package will only incur one shipping charge. We can ship products anywhere in the United States using the USPS or FedEx. Our shipping charges are determined by the total weight of your order. Rates are based on shipping destination zip codes.

Flat rate shipping based on order size applies only to the contiguous United States. 

Regular shipping costs will apply to addresses in Hawaii, Alaska, Puerto Rico, Guam and Canada. 

Customers who choose next day, second day, or three-day shipments will be charged actual higher-rate shipping charges.

Actual shipping and handling is charged to APO or FPO addresses.

Our Return policy

If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within thirty (30) days of the purchase date will be credited in the same form as the original payment type.  The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below.

CareNotes

200 Hill Dr.

St. Meinrad, IN  47577

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